Privacy Policy

The personal data we collect from you includes:

• any questions, comments, or feedback you leave for BS Immigration, including your email address
• your postcode and address 
• company name or business name 
• VAT number
• your email address and subscription preferences
• how you use our emails — for instance, which links you click on
• your Internet Protocol (IP) address, and details of which version of web browser you use
• information on how you use the site, using cookies and page tagging techniques

Where you provide your consent, we use Google Analytics cookies and a Real User Monitoring (RUM) cookie from SpeedCurve to collect information about how you use BS Immigration including IP addresses.

Google Analytics processes information about:

• the pages you visit on BS Immigration
• how long do you spend on each BS Immigration page
• how you got to the site
• what you click on while you’re visiting the site

We will not combine analytics information with other data sets in a way that would directly identify who you are.

We do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us.

We collect your personal data in order to:

• gather feedback to improve our services
• respond to any feedback you send us, if you’ve asked us to
• send emails to users who request them
• allow you to access government services and make transactions
• provide you with information about local services
• monitor the use of the site to identify security threats
• monitor the performance of the site to identify inefficiencies and JavaScript errors

We do this to help:

• make sure BS Immigration is meeting the requirements of its users
• make improvements, for example improving the site map
• make performance improvements, for example improving page load time and data research

We combine Google Analytics information with similar data from other government digital services to help understand and improve user journeys within BS Immigration and other digital services.

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of BS Immigration.

The legal basis for processing data collected with Google Analytics on BS Immigration and other digital services is your consent. The legal basis for processing all other personal data is that it’s necessary to perform a task in the public interest.

The data we collect may be shared with other government departments, agencies and public organizations. It may also be shared with our technology suppliers, for example, our domain provider.

We will share your data if we are required to do so by law — for example, by court order, or to prevent fraud or another crime. The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software. We do not allow Google to use or share this data for their own purposes.

We will not:

• sell or rent your data to third parties
• share your data with third parties for marketing purposes

We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.

We will:

• keep your email data until you unsubscribe
• keep your feedback data for 1 year
• delete access log data which contains your IP address after 120 days

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.

All personal data sent to us is stored by our email provider, which is Google. Their privacy policy is here: https://policies.google.com/privacy?hl=en-US

The information collected by Google Analytics is also stored in the analytics system for a certain period (up to 90 days), during which it can be used for advertising. Their privacy policy is here: https://policies.google.com/privacy?hl=en-US

The information collected by Mega Pixel is stored in the Facebook Business Manager advertising cabinet system for a certain period (up to 90 days), during which it can be used for advertising. Their privacy policy is here: https://www.facebook.com/business/help/742478679120153

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data. We protect your data using varying levels of encryption.

We secure your information using appropriate technical and organisational measures such as storing your information on secure servers, and encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

We use cookies and similar information-gathering technologies such as web beacons on our website including essential, functional, analytical and targeting cookies.

You have the right to request:

• information about how your personal data is processed
• a copy of your personal data

If anything is inaccurate in your personal data, it will be corrected immediately upon your request.

You can also:

• raise an objection about how your personal data is processed
• request that your personal data be erased if there is no longer a justification for it
• ask that the processing of your personal data be restricted in certain circumstances

If you have any of these requests, get in contact with our Privacy Team.

BS Immigration contains links to other websites.
This privacy notice only applies to BS Immigration and does not cover other government services and transactions that we link to. These services have their own terms and conditions and privacy policies.
If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Team if you:

• have a question about anything in this privacy policy
• think that your personal data has been misused or mishandled

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

Last updated 30 October 2023